The Basics
In this age of emerging technology there
is a constant stream of "latest and greatest" credit
card equipment being poured into the marketplace. A
large portion of which will not be around a year or two
later. We've found that "cutting edge technology" can be
a great thing, but clearing credit card transactions is
in itself a very simple process that can be
overcomplicated.
When a credit card transaction is done several things
happen:
1. When the card is swiped through an electronic credit
card terminal a magnetic stripe reader reads the card
information (name, account number, etc).
2. The sale amount is keyed in.
3. This data is then transmitted for approval by the
card holder's credit card company.
4. The card holder's credit card company then transmits
an approval (or decline) back to the terminal.
It's that simple! Every credit card device performs
these basic functions. As credit card networks have
become faster and better, a variety of features,
services and accessories have been added.
Now, here are the primary features and accessories that
can be added to credit card devices that enhance
performance and add cost.
1. A separate receipt printer, usually dot matrix which
requires ink ribbons and 2 ply paper.
2. An integrated receipt printer, can be thermal with no
ribbon required or dot matrix. Some sort of receipt
printer is pretty much a necessity; even a manual
imprinter will get the job done.
3. A built in transmitter and battery that enable the
transaction to be processed without a telephone line and
without an external power source.
4. Increased memory to allow multiple merchant accounts,
gift card programs, etc.
5. An external or internal PIN pad to allow debit card
transactions.
6. An external or internal check approval device.
About Programming
All credit card terminals must be individually
programmed to operate. This is accomplished by a
"download" of software to the terminal which is easily
accomplished over a clear phone line. The software that
is downloaded to your terminal enables it to interact
with the credit card processor's system and contains all
of your merchant information necessary for transaction
processing and tracking. A terminal that has not been
programmed is useless. PIN Pads also require
programming, known as encryption. Encryption cannot be
done via phone line, so if you purchase a PIN Pad or a
terminal with an integrated PIN Pad, you must send
it to your processor to be encrypted. Free standing
receipt printers do not require programming.
What equipment fits my needs?
Here are some things to consider before purchasing
credit card equipment.
1. Can I qualify for a merchant account?
Requires that you fill out an application and supply
personal credit information as well as detailed
information about your business. This information will
determine the percentage of each transaction you will
pay for credit card processing. The higher the risk to
the processor, the higher the percentage you'll pay. Not
every business or individual can qualify, so do this
first. Many banks provide merchant services or you can
contact us for a free referral to a credit card
processor in your area.
2. What will my daily transaction volume be?
If you are only going to do several credit card
transactions a day you can probably get away with very
basic equipment. High volume situations require faster
equipment with larger memory.
3. Will the card holder be present or will I take credit
card info over the phone?
Some devices require that the card be present. Phone
transactions require that address info be keyed into the
terminal.
4. Do I want to take debit cards?
You may need a separate or integrated PIN Pad. With most
terminals, a PIN Pad can be added later.
5. Is counter space a consideration?
If you have limited counter space, there are a number of
small combination terminal/printers on the market.
6. Do I intend to use a check guarantee/approval
service?
There numerous services available that require specific
types of equipment to help protect you from bad checks.
7. Does my credit card processor support the terminal I
want?
This is very important. All credit card devices do not
work with all credit card transaction processors. A few
processors have developed proprietary equipment that
will not work on other networks, making it necessary to
buy new equipment if you want to change processors for
better service or pricing. We do not recommend or sell
proprietary equipment. The equipment we do sell is
widely accepted and certified by all of the major
processors, but we suggest that you ask your processor
if they support the device you have in mind.
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